This page provides telephone numbers and links to services across Australia.
IMPORTANT NOTE: The Mercy Foundation is not a direct service provider and is not able to directly assist individuals or families.
It is suggested that the services noted on this page may help or provide further information about other services that may assist people in immediate crisis.
Remember that you should phone 000 if there is an emergency or you are seriously concerned about someone who is homeless and believe it may be an emergency for police, ambulance or fire services.
Ask Izzy
A website that connects people in need with housing, a meal, money, family violence support, counselling and much more. It is free and anonymous, with over 370,000 services listed across Australia.
1800Respect
Available 24 hours a day, 7 days a week
Phone: 1800 737 732
Australia’s national sexual assault, domestic and family violence counselling service.
Life Line
Available 24 hours a day, 7 days a week
Phone: 13 11 14
Lifeline provides Australians who are experiencing emotional distress access to 24-hour crisis support, suicide prevention, mental health, and domestic and family violence prevention services.
The services below are crisis services for people who are currently homeless or who may be about to become homeless. There are many more homelessness and housing services in Australia, but the services noted here might be able to offer advice, assistance and/or referral for those who are currently in crisis.
NSW
Link2Home
Available 24 hours, 7 days a week
Phone: 1800 152 152
A state-wide telephone line for people who are homeless or at risk of homelessness to seek accommodation and support has been opened by the NSW Department of Family and Community Services.
NSW Government Emergency Housing and Homelessness services
Learn more about housing and homelessness services, and how to find a shelter, food or other assistance.
Victoria
Crisis & Emergency Accommodation
Available 24 hours, 7 days a week
Phone: 1800 825 955
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Queensland
Homeless Hotline
Available 24 hours, 7 days a week
Phone: 1800 474 753
A phone information and referral service for people who are experiencing homelessness or at risk of homelessness.
Housing Service Centre
Housing Service Centres (HSC) can help connect you to services for emergency accommodation and help you apply for long-term housing. Use the website to find the Housing Service Centre in your area.
ACT
FIRST Canberra
Monday to Friday: 8:00am to 6:00pm
Saturday and Sunday: 12:30pm to 5:00pm
Public Holidays: Closed
Phone: 1800 176 468
FIRST Canberra is the ACT Government’s homelessness intake service. It’s your starting point if you need housing and support services.
South Australia
Homelessness Connect SA
Available 24 hours, 7 days a week
Phone: 1800 003 308
Homeless Connect SA is a 24/7 state-wide telephone service for anyone experiencing homelessness in South Australia. Available anytime as a free call to help you find information and a direct referral into homelessness services.
Northern Territory
ShelterMe
Phone: 1800 920 333
This service is the Central Intake Service to finding help if you’re experiencing homelessness or housing stress in the Northern Territory. The service is Territory-wide.
Tasmania
Housing Connect
Available 24 hours, 7 days a week
Phone: 1800 800 588
Can assist with finding emergency accommodation and rapid housing following family violence.
City of Hobart Emergency Housing Listing
Use this webspage to find organisations in Hobart offering emergency housing.
WA
Entrypoint Perth
Monday – Friday: 9:00am – 7:00pm
Saturday: 9:00am – 5:00pm
Sunday: 9:00am – 5:00pm
Public Holidays: Closed
Provides a free assessment and referral service assisting people who are experiencing homeless or are at risk of becoming homeless in Western Australia to access accommodation and support options.
Crisis Care
Phone: 1800 199 008
Crisis Care provides Western Australia’s after-hours response to reported concerns for a child’s safety and wellbeing and information and referrals for people experiencing crisis.